Frequently asked questions
When will my order arrive?
Due to high demand, all orders are carefully prepared and dispatched within 24–48 hours.
Estimated delivery time is 5–7 business days across Greece and Cyprus, depending on your location.
We deliver to all regions, including most islands.
How do i choose my size?
We recommend checking our size guide on each product page. If you're between sizes, choose the larger size for a more comfortable fit.
How does the fit run?
Our garments are designed with a modern, tailored fit. If you prefer a more relaxed look, we recommend sizing up.
How should i care for my garments
To maintain the quality of your garments, we recommend gentle hand washing only. Each piece is designed to preserve its shape, softness, and structure over time when properly cared for. Avoid high heat, harsh detergents, and do not tumble dry.
Return & Refund Policy
1. Returns
You can return your purchase within 14 days of receiving it. To be eligible for a return, your item must be unused, in the same condition that you received it, and must include its original packaging.
2. Refunds
Once we receive and thoroughly inspect your return, we will notify you about the status of your refund. If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or your original method of payment.
3. Shipping Costs
You are responsible for paying for your own shipping costs when returning your item, unless the error was clearly on our part, such as having shipped an incorrect product. Please note that shipping costs are non-refundable, except in the specific case where the mistake was ours.
4. Exchanges
If the product was sent incorrectly due to an error on our part, we will cover the cost of shipping for the exchange process. However, if you ordered the wrong size or number and wish to exchange, you will be responsible for the shipping costs for both returning the original item and sending the new one to you.
Do you ship to all regions of Greece & Cyprus?
Yes. We deliver across all regions of Greece and Cyprus, including major cities and surrounding areas.
We’re here to help
If you need any assistance, our team is ready to support you. You can contact us through our Contact Page, and we will make sure to respond as quickly as possible. At Valemont, every message matters.
Our goal is to provide you with a smooth and attentive experience from start to finish.
Email: Support@usevalemont.com
